FAQs

Frequently Asked Questions about Online Printing

Everything you need to know about getting your commercial printing projects printed successfully.
If you cannot find what you’re looking for in the Print FAQ, please don’t hesitate to contact us. contact us

Decap time on my cartridge is very short. The nozzles are easy to get clogged. What can i do?

Reason:

  1. Affectted by shipping condition, storing condition and operating condition.
  2. Decap time may decrease by ink consumption volume.
  3. Decap time may decrease by intalled life.
  4. Cartridge out of date.

Solution:

  1. If short de-cap time is caused by condition -> Need to control condition. Mylan ink works well at 25 – 30°C; 60 – 80% RH.
  2. If short de-cap time is caused by continuous printing process -> Need to remove cartridge and cleaning printhead.

Ink drops are over wetting or ink drops merging. What can I do?


Reason:

  1. The ink is not compatible with substrate.
  2. Surface of substrate is not homogeneous, or dirty substrate.

Solution:

Check the substrate.

Change the ink to compatible with substrate.

=> Contact with ink team

Cannot print full message. The missing part as an oval. What can I do?

Reason:

  1. Loss back pressure by shipping, storage.
  2. Affectted by print parameters such as print speed, density, ink consumption per 1 message.
  3. Cartridge out of date.

Solution:

  1. If ink stavation is caused by loss back pressure -> Using priming tool.

Link: Priming tool user guide v3.pdf

User name and password for download are rynantechnology.

  1. If ink stavation is caused by print parameters -> Need to change print parameters.

Ink leaking from nozzle. What can I do?

Reason:

  1. Air bubble inside cartridges -> loss back pressure.
  2. Strong impact by shipping.
  3. Cartridge out of date.

Solution:

User priming tool to create back pressure.

Link: Priming tool user guide v3.pdf

User name and password for download are rynantechnology.

Do we need to maintanence for cartridge? How to do it?

Yes, we need but it’s easy and take very less time. We have 2 kind of ink types so we have to follow maintenance guide base on Ink type.
Link: Aqueous ink cartridge maintenance and handling v1.1.pdf

Link: Solvent ink cartridge maintenance and handling.pdf

User name and password for download are rynantechnology.

I want to print the data from external deivce (Checkweigher, PLC, Barcode reader)? Can your printer support it?

Yes, our printer support print data from external device via POD features. The basic diagram as below.

Please contact customer support for details.

I want to print with excel file. Can your printer support that?

Yes, we can. Our printer support to print data not only for excel file but also supported csv, txt, sql server, access. We support up to 2 million rows data base on format.

Please contact customer support for details.

I have an application to print QR code with txt database. Can your printer support that?

Yes, we can. Our printer support most of popular barcode on the world. Not only QR code but also supported Datamatrix, Gs1 datamatrix… We support to print database QR code too.